swiftcrest Order & Shipping Policy

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Thank you for choosing swiftcrest. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The policies below explain exactly how we process, ship, and support every order, so you always know what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed that same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed with professional-grade cold-chain insulation and shipped Monday through Thursday only, so they are never held in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Minor delays may occur during peak holiday periods or due to severe weather events.

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International Shipping

swiftcrest currently ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed by the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing orders shortly after they are placed, please keep the following in mind:

• To change your shipping address or modify your order, contact us within 1 hour of placing it at support@swiftcrest.xyz.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: swiftcrest
• Customer Support Email: support@swiftcrest.xyz
• Customer Support Phone: 15705275333
• Physical Business Address: 400 E Union St, Tamaqua, PA 18252, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST